Policies

1. Terms & Conditions

Welcome to Talent Guru, your partner in professional growth. These Terms and Conditions (“Terms”) govern your access to and use of our website and services, which include CV Writing, Resume Writing, Cover Letter Writing, and LinkedIn Profile Optimization. By using our website, accessible at https://talentguru.co.uk, you agree to these Terms. If you do not agree with any of these Terms, you should not use our services. Talent Guru is a company duly registered in the United Kingdom, dedicated to delivering high-quality career services while ensuring clarity and adherence to applicable regulations.

Our services involve the collection of personal and professional data through forms submitted by users. This data is essential for fulfilling your orders and is securely stored. We do not share this data with external parties. Payments are processed securely through WooCommerce Payments on our website. Once an order is placed and payment is confirmed, it is final and cannot be altered or refunded. If a form required for completing your order is not submitted within two working weeks, the order will be closed without a refund. We will notify you in advance and provide a link to submit the necessary details.

We strive to deliver all orders within the specified delivery period. In the event of any technical delays, we will provide a clear explanation but will not offer refunds or compensation. By using our website, you consent to our data collection practices, including the use of cookies for optimizing service delivery and currency matching based on your location. For any questions or further information, please contact us via our website’s contact page.

  • Data Use: Personal data collected is used solely for fulfilling your orders and is not shared with third parties.
  • Refund Policy: Orders cannot be altered or refunded once payment has been completed.
  • Order Expiry: Orders that are not completed within two working weeks will be closed without a refund, with prior notification provided.
  • Delivery: We aim to meet the agreed delivery period but will justify any delays; no refunds are provided for delays.

2. Privacy Policy

At Talent Guru, protecting your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (GDPR). By using our services, you consent to our data practices as detailed in this policy. We collect personal and professional information from forms submitted by users to process and complete your orders. This information is utilized solely for these purposes and is securely stored within our systems.

We also use cookies to enhance your user experience and ensure that our site functions correctly. Cookies help us remember your preferences and match currency based on your location, thereby improving our services. We do not share your data with any external parties. For detailed information on how we handle your personal data and to understand your rights, please review our Privacy Policy at Privacy Policy. Should you have any questions or concerns about our data handling practices, feel free to contact us at privacy@talentguru.co.uk.

  • Data Collection: We collect personal and professional data to process and fulfill your orders.
  • Data Security: Your data is securely stored and not shared with external entities.
  • Cookies: We use cookies to enhance user experience and match currency based on your location.
  • User Rights: You can contact us with any concerns or questions about your data handling.

3. User Policy

By using Talent Guru’s services, you agree to provide accurate and complete information as required by our forms. Providing inaccurate or incomplete information may result in the cancellation of your order, and we are not responsible for any issues arising from such information. It is your responsibility to ensure that all details submitted are correct and up-to-date to avoid delays or issues with your order.

You must comply with all applicable laws and regulations when using our services. Any misuse or violation of these Terms may lead to the suspension or termination of your access to our site and services. Talent Guru reserves the right to modify these Terms periodically. Continued use of our services following any changes constitutes acceptance of the updated Terms.

We may periodically update these Terms to reflect changes in our practices or legal requirements. It is your responsibility to review this page regularly for any updates. Your continued use of our services indicates acceptance of any revisions made to these Terms.

4. Copyrights

All content on Talent Guru’s website, including text, graphics, logos, and images, is protected by copyright and other intellectual property laws. Unauthorized use, reproduction, or distribution of any content from our site is strictly prohibited. Talent Guru retains all rights to the content on our website and reserves the right to take legal action against any infringement of these rights.

By accessing our website, you agree to respect our intellectual property rights. Reproduction or distribution of our materials without prior permission is not allowed. For inquiries regarding copyright or to request permission to use our content, please contact us at info@talentguru.co.uk.

  • Content Ownership: All website content is protected by copyright and intellectual property laws.
  • Unauthorized Use: Reproduction or distribution of site content without permission is prohibited.
  • Legal Action: Talent Guru may take legal action against unauthorized use or infringement.
  • Contact for Permissions: Contact us for permission to use any content from our website.

5. Cookies

Talent Guru uses cookies to enhance your browsing experience and ensure the proper functioning of our website. Cookies are small text files placed on your device that help us remember your preferences and improve the overall functionality of our site. By continuing to use our website, you consent to our use of cookies as described in our Cookie Policy.

Cookies serve various purposes, including tracking user preferences and ensuring the correct currency display based on your location. These cookies enable us to deliver a more personalized experience and optimize our services. You can manage your cookie preferences through your browser settings, although disabling cookies may affect the functionality of our website.

For more information about our use of cookies and how you can manage them, please review our Cookie Policy on the Cookie Policy page. If you have any questions or concerns about our use of cookies, please contact us at security@talentguru.co.uk.

7. Returns & Refunds

At Talent Guru, we strive to provide high-quality services tailored to your career needs. However, due to the personalized nature of our services, we do not offer returns or refunds once an order has been completed and payment has been processed. We encourage you to review all service details and requirements before placing an order to ensure that our services meet your expectations.

If you encounter issues with your order, please contact us as soon as possible through our contact page. While we cannot offer refunds, we are committed to addressing any concerns and making reasonable adjustments to resolve issues. Please be aware of the following policies regarding returns and refunds:

  • No Refunds: Once an order is completed and payment is processed, refunds are not available.
  • Order Review: We recommend reviewing all service details and requirements before placing an order to ensure satisfaction.
  • Issue Resolution: For any issues with your order, please contact us promptly. While refunds are not possible, we will work to address concerns and make reasonable adjustments.
  • Order Expiry: Orders must be completed by submitting the required information through the automated form at our Client Information Gateway within 14 working days of placing the order. If the form is not submitted within this period, the order may be closed without a refund. We will notify you via email about the missing form and provide a deadline before closing your order.

7. Account & Billing

When you register for services with Talent Guru, you agree to provide accurate and complete information for billing purposes. All payments are processed securely via WooCommerce Payments, utilizing secure encryption protocols to protect your financial information. We do not have direct access to your payment details and rely on secure payment gateways to handle transactions.

Our services are billed according to the pricing information detailed on our website. Please review the pricing information on our Pricing Page before placing an order. If you experience any billing issues or need assistance, please contact us via our Contact page. We aim to resolve any billing disputes promptly and effectively.

Please be aware that once an order is placed and payment is completed, our services are non-refundable. Any billing disputes should be reported as soon as possible to ensure prompt resolution. We appreciate your understanding and cooperation in this matter.